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Call Center Solutions & Services

VOICE

  • INBOUND / OUTBOUND

  • CUSTOMER SERVICE

  • REAL-TIME INTERPRETING

  • CUSTOMER FOLLOW UP

  • ORDER TAKING

  • CUSTOMER RETENTION

  • TECHNICAL SUPPORT

  • SERVICE TO SALES

  • RETAIL SALES SUPPORT

  • REVENUE CYCLE

INBOUND / OUTBOUND CUSTOMER SERVICE

MORE THAN THE VOICE OF YOUR BRAND

Because the person who answers your phone is often times the first experience a customer has with your brand, it's vital for those individuals to be highly trained and customer-centric. We take great care in selecting and training the best people for that important task and have rigorous processes in place to ensure consistent quality at all times. Our values are aligned with one goal - happy people. Let us help your business grow with our unparalleled approach to customer service and ensure that we represent your brand just like you would.

DIGITAL

  • INTERNET RELATIONSHIP MANAGEMENT

  • SOCIAL RESPONSE

  • LIVE CHAT

  • SMS

  • EMAIL

ANYTIME   ANY DEVICE

The internet has changed the way the world operates and what customers expect. Customers are linking, tweeting, messaging and chatting. Companies need to evolve with the way customers are conversing and we can help. Our technology allows customer interactions on a variety of digital channels, including social, SMS, chat and email whenever your customers demand it.

DATA... THE NEW OIL

The most important feature of our call center is the ability to extract meaningful insights from your customers. Our analytics and reporting provides you with strong business intelligence that allows you to make informed decisions about your product or service. We can develop reports that contain the data that is valuable to the decision makers in your organization.
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VoC

DEAPER INSIGHTS    SMARTER DECISIONS

A successful Voice of the Customer program will not only drive short term business improvements, but aid in strategic planning that delivers improved Return On Investment.

Our VoC program helps you: