call-center-outsourcing 2019-12-03T12:29:37+01:00

Call Center Outsourcing Solutions For Your Business

Call Center Outsourcing Solutions

Outsourcing Solutions

With a growing business, it is difficult to put aside the responsibilities you originally had. But as a business owner, you understand that delegation is necessary for growth. While executing the main business needs, outsourcing call centers can handle the communication of your customer service with great experience and care. The benefits of using call center outsourcing include saving time, money and provide excellent customer communication. You can meet all your expectations and commitments to the promises of your brand by outsourcing a call center.

Cost Effectiveness

An in-house call center requires significant upfront investment, higher demand for human resources with hiring and paperwork, and new technology. Focusing on all three aspects removes that much focus from the core competencies of your product flow and the valued service to your customers. Call center outsourcing provides access to experienced agents, updated technology, and a fixed lower cost than what you would pay for in-house agents.
An internal call center requires a significant initial investment, a greater demand for human resources with hiring and paperwork, and new technologies. Outsourcing call centers provides access to experienced agents, updated technology and a lower fixed cost than what you would pay for internal agents.

Improved Customer Service

With customer service outsourcing 24/7/365, your customers will appreciate efficient access to a call center agent. Outsourcing call centers easily provides the number of agents that your company needs. With these available agents, your response rate will increase and meet your customer service expectations without interrupting your core competencies. Call center operations provide incoming and outgoing calls that adapt to your business needs. In addition, Performatel agents already know English as their first language to meet the needs of their customers. When your business expands to international markets, your external agents will be able to understand your customer’s culture and language.

Lower Technology Investment

For an in-house contact center, you need not only access to human resources, but also updated telephone systems, computers and server rooms that need continuous maintenance. This adds time and cost that can be used for other operations your business might need. Call centers outsourcing services already have updated technology and an administration system that is responsible for these type of maintenance so that your company does not have to do it. This also reduces your operating costs and increases your income.
As one of the leading nearshore call center outsourcing companies, we can provide all these and more for your business. With call centers in Toronto, Canada and San Salvador, El Salvador, Performatel can provide affordable solutions and effective business process subcontractors (BPOs) for the global market. Our clients have access to highly successful, trained and multilingual agents to serve various consumer bases. With our call center professionals, you are able to reduce hiring costs, improve your response rates and most importantly, give you time to focus on your business needs. We help increase the efficiency of your business processes and give you the competitive advantage to reach the market faster. Let us provide your customer service meanwhile you see your business grow.