Outsourcing Support Services 2019-11-27T19:39:13+01:00
Why Outsource Your Company’s Support?

You and your company are good at what you do because you focus on what you do best and outsource the rest! There are two basic reasons for outsourcing support services. Someone else can do the job better than you and can do it for less money. Performatel is a good example of why outsourcing support services can be a great idea. We are a contact center with operations in Central America. Our services start with inbound and outbound calls, but also include interactions via email, chat, social networks and mobile devices. We offer services in a variety of languages using live operators and artificial intelligence systems.

Outsourcing Support Services to Someone Who Does the Job Better

You may be in the high-tech industry, but have you designed artificial intelligence systems to handle customer tracking, service or complaints? You may have people who are in sales, but have you trained staff to talk to people on the phone, can they follow a script and speak English, Spanish, Portuguese or any other language?
People, like us, who perform this type of work every day, have done it professionally for years. People like us do the job better than you could, even if you develop or purchase the systems, because you are not going to remove your skilled workers from the jobs they do best. You know that managing a successful business is a full time commitment. Outsourcing support services, such as the necessary telephone contacts, allow you to focus on your business while allowing us to outsource and continue to do what we do best.

Outsourcing Support Services to Save Money

Your business is unlikely to require people who speak several languages. It is also not common that you have an integrated communication system with telephone operators that work 24 hours a day throughout the year, including artificial intelligence systems. The first and main reason why you can save money by outsourcing is that you do not need to configure the infrastructure and hire the people needed to do the job. Nor do you need to incur the costs of updating your communications system or retraining your multilingual workers!
In Latin America is easier to find people fluently in languages such as Spanish and Portuguese, as well as in English. The fact is that the cost of living in a country like El Salvador, where we operate our contact center, is substantially lower than in North America. Therefore, labor costs are lower and that translates into savings for you. By outsourcing support services where skill sets are easier to find, you can usually get a discount on what you would pay for similar services, if available, in North America. From the multilingual and multi-talented person on the phone or chat to the highly trained computer programmer who updates the software, companies such as Performatel, which outsource to offer a high level of competition at a reasonable price can provide you everything you need.