Typically because their organization is not set up to do it!
Our proprietary training and service capabilities enable an integrated approach to create a high-performing service-to-sales culture. Our customer service and technical support representatives are comfortable and confident with consultative selling. Working in partnership, we build the strategy, next-best-offer analytical models and training programs to put the strategies into action.
We actively promote a sales-oriented culture as part of a holistic customer experience.
We have technology tools that enable our customer service representatives to be more effective in selling to the end customer.
Our rewards and recognition program is highly motivating for our associates and drives the right behavior.
Our coaching strategy enables our supervisors to effectively coach and support associates to more effectively sell while increasing customer satisfaction.
Our real time reporting provides the right level of visibility and insightfulness in sales and customer satisfaction performance.
We use insightful analysis to understand what are the key drivers of increased sales and customer satisfaction.
We use analytics to scientifically select associates who will perform best servicing customers and selling solutions that will enhance the customer experience.
We have a customer success platform that can predict customer churn and a customer’s probability to buy certain products.
The result is a high performing sales culture and a growing bottom line.